skatwin Platform Privacy Notice

What Data We Collect on skatwin

We collect several categories of information when you create and use your skatwin account. First, we collect your email address and a password you create. These are used for login and account recovery. We also collect your full name, date of birth, and government ID number during account creation. This information is required to verify your identity and comply with regulations in our service areas.

When you deposit funds via payment methods, we collect transaction details—the payment method you selected, the amount, and a timestamp. We do not store full credit card numbers, bank account numbers, or e-wallet credentials. Instead, we use tokenization: our payment processor assigns your payment method a unique token, and we store only that token. If you request a withdrawal, we record the payment method, amount, and processing status.

We also collect your activity on skatwin—which games you play, your betting history, your balance history, and your session timestamps. This data helps us detect fraud, resolve disputes, and improve our platform. We store this information indefinitely on our secure servers. We also collect your IP address and device information (phone model, operating system) for security purposes, such as detecting unauthorized access attempts.

How We Use Your Information

We use your data primarily to operate your skatwin account and process transactions. Your email is used for login, account recovery, and important notices about your account (e.g., if we detect suspicious activity, we notify you). Your identity information is used only for verification and to meet regulatory requirements. We never share your identity data with third parties unless required by law.

Our skatwin platform uses your activity data to detect fraud and prevent abuse. If we notice unusual patterns—such as multiple failed login attempts, large deposits followed by immediate withdrawals, or simultaneous logins from different countries—we flag the account for review. This protects both you and us from unauthorized access. We also use your data to respond to your support requests, resolve disputes, and improve our platform.

• Account operation: Email, password, identity data used solely to manage your skatwin account and process deposits/withdrawals.
• Fraud prevention: Transaction and activity data analyzed for suspicious patterns; flagged accounts reviewed by our security team.
• Legal compliance: Data retained to comply with regulations in jurisdictions where we operate (Jakarta, Surabaya, Bandung, Medan, Semarang).
• Customer support: Account and transaction data shared only with our support team to resolve your inquiries.

Third-Party Processors and Data Sharing

We use third-party processors to provide certain services. Our payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive only the data necessary to process your transaction. We do not share your full identity details with payment processors; they receive a tokenized payment method and transaction amount. Our hosting provider stores our servers and databases; they sign strict data-protection agreements and are contractually prohibited from using your data for any other purpose.

We do not sell or rent your data to third parties for marketing or any other purpose. We do not share your activity or balance history with advertisers, data brokers, or other companies. The only exceptions are: (1) if required by law or a court order, and (2) if another company acquires skatwin, your data transfers as part of that transaction. In either case, we notify you before the transfer occurs, unless prohibited by law.

Data Security and Encryption

We at skatwin use industry-standard encryption to protect your data. All communications between your device (phone or computer) and our servers use TLS 1.2 or higher. Your password is hashed using a one-way algorithm; we do not store or transmit your actual password. When you log in, you submit your password, we hash it, and compare it to the stored hash. If they match, you're authenticated. We never see or store your plaintext password.

Our servers use encryption at rest, meaning stored data is encrypted on disk. Access to your account information is restricted to authorized skatwin staff and systems. We use multi-factor authentication (2FA) to protect administrative accounts. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we notify affected users within 72 hours as required by applicable law.

Cookies and Tracking

Our skatwin app and website use cookies and similar tracking technologies. Cookies are small files stored on your device that help us remember your preferences and maintain your session. Essential cookies are required for the platform to function; they store your login status so you don't have to re-enter your password on every page. We also use analytics cookies to understand how users interact with skatwin—which games are popular, where users encounter issues, how long sessions last. This data helps us improve our platform.

You can control cookies via your browser settings. Disabling cookies may prevent skatwin from functioning properly. Our app stores data locally on your device (such as your game history and preferences) independently of cookies. We do not use third-party tracking pixels or cross-site tracking. We do not build detailed user profiles sold to advertisers.

Your Rights and Data Retention

You have the right to access your personal data on skatwin anytime. Log into your account and download your data via the account settings page. You may also request that we delete your account and associated data. If you request deletion, we anonymize your identity and gameplay information within 30 days, though we retain transaction records (deposits, withdrawals, bet history) as required by law for seven years. You may update your email, password, and payment methods at any time via your account settings.

We retain your account data as long as your account is active. If your account is inactive for two years, we may archive it. You can reactivate an archived account anytime by logging in. We retain transaction records longer than account data because regulators in our service regions require us to keep financial records for compliance purposes. We never delete your data without explicit request or legal requirement, and we do not use deleted data for any purpose after deletion.

Policy Changes and Contact

We may update this privacy notice at any time. Changes take effect immediately upon posting on our skatwin website. Your continued use of skatwin after an update constitutes acceptance of the new terms. If we make material changes—such as new data sharing practices—we notify you via email at least 30 days before the change takes effect.

If you have questions about our privacy practices or wish to exercise your rights, contact our support team via email or in-app messaging. Our team is available during standard business hours in English. We respond to all inquiries within five business days. Your privacy is important to us, and we're committed to keeping your data on skatwin safe and transparent.